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WhatsApp integration arrives in Facebook’s Crisis Assistance Center tools



Many new features have been added to the Facebook Crisis Assistance Center, which is used in emergencies such as natural disasters and terrorist attacks, today, including WhatsApp integration. The Crisis Assistance Centre, which has been used so far in more than 80 countries and in 300 crises, will support first-hand information delivery while expanding the use of “Data for Good” tools under the new features.

First, facebook’s Crisis Assistance Center tool, designed to support family and friends in times of crisis, soon includes Safety Check, Community Help and Fundraisers.

Previously, users could share at the Crisis Assistance Center, such as asking for help or indicating that they could help. As part of the new features Facebook announced today, users will be able to add this information directly to the Crisis Assistance Centre when they see it as a collapsed building or a collapsing road. This will ensure that up-to-date information is spread quickly in times of crisis.



Another notable innovation in the Crisis Relief Center is WhatsApp integration. This new integration will also allow WhatsApp to ask for help through the Crisis Assistance Centre or on your way to help. However, not all Crisis Assistance Center tools have yet been moved to WhatsApp. Therefore, with WhatsApp integration, Facebook has created an alternative to Messenger for users to message during the crisis.

Finally, let’s add that Facebook has also updated and expanded its “Data for Good” tools. Facebook, which has partnered with more than 100 organizations as part of “Data for Good”, creates disaster maps based on aggregated, anonymous data and informs charities about where consumables will be distributed.

With updates, Facebook will be able to share this information with federal and local authorities. Similarly, the company, which cooperates with Direct Relief and the National Alliance for Public Safety GIS (NAPSG) Foundation, will be able to inform federal charities.

In the meantime, let’s add that the company continues to develop disaster maps in collaboration with the International Displacement Monitoring Centre. Thus, information such as public transport routes and tourist population on disaster maps were flattened.



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